MCSE (NT4 & 2000)/MCP+I
Ph.
985-386-9471 / Cell. 985-687-5479
E-mail: james_lemaire@sithspit.com
EMPLOYMENT
December 2002 – January 2004 MIS Supervisor
Six Flags New Orleans (Formerly
Jazzland Theme park)
* Manage MIS department, including
budgeting, purchasing, project planning, forecasting, scheduling, payroll,
system rollouts, and capital planning.
* Coordinate and work with
* Novell 5.1 Client install and
configuration
* Maintain and support POS PCs
(> 90), user PCs (varied,
±80),
and 11 servers.
* Maintain and network
heterogeneous systems (Netware 5.1, Windows 98SE, NT 4.0 (Workstation and
server), 2000 (Professional and server), and XP Pro.
* Troubleshoot and diagnose Netware/Windows
compatibility issues.
* Obtain and maintain
inventories of equipment, PCs, and peripherals.
* Troubleshoot, diagnose, and
maintain Gateway Ticketing POS system (Front and back end)
* Troubleshoot, diagnose, and
maintain Freedom POS system at Front Gate
* Manage team of five
technicians
* Liaise and coordinate
activities between Operations, Security, and Entertainment departments.
* Maintain WinPak
Pro Card Access Security system backend.
* Train users to greater
degree of self-sufficiency and knowledge.
* Basic troubleshooting with
SQL server connections.
* Support
and maintain
* Basic Fiber Optic networking
* Decreased overall seasonal
labor while increasing productivity and departmental efficiency.
* Install and configure clients
for Citrix access (Great Plains/STARS/Stromberg)
* Basic to Intermediate
knowledge of Nortel Option 11 and
April 4 2002 – December 2002 Lead
Technician/Supervisor
* Novell 5.1 Client install and
configuration
* Maintain and support POS PCs
(> 90), user PCs (varied,
±80),
and 11 servers.
* Maintain and network
heterogeneous systems (Netware 5.1, Windows 98SE, NT 4.0 (Workstation and
server), 2000 (Professional and server), and XP Pro.
* Troubleshoot and diagnose
Netware/Windows compatibility issues.
* Obtain and maintain
inventories of equipment, PCs, and peripherals.
* Troubleshoot, diagnose, and
maintain Gateway Ticketing POS system (Front and back end)
* Field supervise team of two
technicians
* Liaise and coordinate
activities between Operations, Security, and Entertainment departments.
* Maintain WinPak
Pro Card Access Security system backend.
* Train users to greater
degree of self-sufficiency and knowledge.
* Install and secure pcAnywhere installations to allow remote access and reduce
manpower requirements.
* Support and maintain
August 2001 – March 2002
Contract Technical Trainer and Consultant
* Microsoft Certified Technical
Trainer
The Bierman Group (Formerly
Productivity Point International)
* Microsoft Certified Technical
Trainer
* End-user/Apps Trainer in most
Microsoft Office 97/2000/XP products (Excel, Word, FrontPage, Power Point,
Access, Outlook)
October 2000 – June 2001 Technical
Trainer
The Bierman Group (Formerly
Productivity Point International)
* Microsoft Certified Technical Trainer (also responsible
for tech class setups)
* Taught End-User Classes
including: Word, Outlook, Excel, Power Point and Internet Explorer, as well as
Windows 95, 98, NT 4.0, and 2000 Professional.
* Performed help desk/support
role for in-office personnel and their PCs, as well as phone support for users
and clients that would call in with issues.
* Performed consulting duties
as required by management.
* OU Administrator for
67+ PCs)
June 2000 - September 2000 Technician
TechOnsite (now Baseline
Technologies)
* Private and corporate network
planning, configuration,
implementation and maintenance
* Computer hardware and software
installation, configuration, and troubleshooting
*
Setup and install networks in the classrooms of TechOnsite’s training
facilities
*
Install and maintain an Altigen phone server and telephony system
*
Installation and use of Windows 2000 Professional and Small Business Server
4.5, as well as all previous versions of Windows 9x, and NT 4.0 clients and
servers
*
Installation and configuration of a large variety of software packages,
including networking, communications, security, office applications, and
service packs.
*
Troubleshooting network issues in networks containing Linux, FreeBSD,
Macintosh, and Microsoft, as well as one with Windows, DOS, and Novell
operating systems, with the most familiarity being with Microsoft and DOS.
* Setting
up routers to work with ISDN, xDSL, and cable connections.
*
General consultation with clients on networking and general system’s issues.
December 1999 - April 2000 Systems
Engineer
Computer Support Associates,
Inc.
* Private and corporate network planning, configuration, implementation and
maintenance.
* Building and repairing personal computers and
servers.
* Computer hardware and software installation, configuration,
and troubleshooting.
* Phone
support for call in customers in a 5 state area.
*
Handling state bids for IT jobs.
*
Performing consulting services to new and existing clients.
January 1999 - December 1999 Independent Consultant
* Windows NT network planning, configuration,
implementation and troubleshooting.
* Internet and communications
software installation, configuration, and troubleshooting.
* Web page authoring and
implementation.
* On-site training in software,
hardware, and Internet business implementation.
August 1991 - August 1999
Paramedic;
Contract Service Personnel
Acadian Ambulance Service, Inc
*
Installation and utilization of communications software.
* Provided computer training
and technical assistance for personnel.
*
Computer troubleshooting and administration, including basic LAN management.
*
Inventory tracking using MS Excel spreadsheets.
*
Extensive use of MS Office products.
*
Personnel management and scheduling.
* Public relations.
* Management of emergency
medical situations and all patient care.
EDUCATION
2001 The Bierman Group:
Implementing and Administering a
Microsoft Windows 2000 Network Infrastructure
Implementing and
Administering Directory Services and Active Directory
2000 The Bierman Group
Installing,
Configuring and Administering Microsoft Windows 2000 Professional
Installing, Configuring and Administering Microsoft
Windows 2000 Server
1999 New
Supporting Windows NT 4.0 Server; Administering MS Windows NT 4.0;
Networking Essentials; Internetworking with Microsoft TCP/IP;
Internet Information Server 4.0
1993 &
1996 Acadian Ambulance
Paramedic Training:
Paramedic-level Emergency Medical Technician
Training;
Clinical Extension Program for Expanded-Scope
Paramedic Practice
1991 Hammond Area Technical Institute:
Emergency Medical
Technician Training- Basic level
1987-1990 Southeastern
Psychology and Music
1987
High School Diploma
CERTIFICATIONS/TESTS
2002 MCSE Windows 2000 (04/01/02)
Passed Exam 70-217, 70-220
2001 Continued Training to Obtain Win2K Certification Upgrade
Passed Exams 70-210, 70-215, and 70-216
2000 Microsoft Certified Systems Engineer, Microsoft Certified Professional plus Internet (03/27/00)
Passed
Microsoft Certification Test: Internetworking Microsoft TCP/IP on MS Windows NT
4.0
1999 Microsoft Certified Professional
Passed
Microsoft Certification Tests: Networking Essentials, NT Workstation, NT Server
4.0, NT Server 4.0 in the
ORGANIZATIONS/MEMBERSHIPS
* InfraGard
(New Orleans Chapter) (http://www.infragard.net/)
- A government and
private sector alliance. InfraGard was developed by
FBI Cleveland in 1996 to promote protection of critical information systems. InfraGard provides formal and informal channels for the
exchange of information about infrastructure threats and vulnerabilities.
REFERENCES
Melonie
Johnson, Director of Finance Six
Flags
John Monroe, President Baseline Technologies 504-915-4511
John Stout, Measurement &
Flow Control Consultant Stout & Associates 985-386-5628
Savern Varnado, Office Manager The
Bierman Group 225-295-4130